Technical Support Engineer

Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems). The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure. Key Responsibilities Provide Level 1 and Level 2 (L1/L2) technical support Install, configure, maintain, and troubleshoot Linux servers (Ubuntu Server) Monitor system performance and analyze logs to identify issues Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA) Support MNVR / IoT devices and ensure operational stability Perform software and hardware testing and document results Prepare clear technical reports for management and stakeholders Coordinate with field technicians, factory teams, and external support Follow IT procedures, security policies, and quality standards

Desired Candidate Profile

Nationality: ARABS ONLY Soft Skills Strong troubleshooting and analytical skills Clear communication with technical and non-technical teams Ability to work under pressure and manage multiple tasks Strong documentation and reporting skills High sense of responsibility and ownership Experience & Qualifications Bachelor's Degree Strictly required, applications without one are immediately rejected. Proven experience in IT Support or Systems Administration Hands-on experience with Linux environments Experience with IoT or field devices is a plus Languages Arabic: Preferred English: Mandatory Employment Type Full-time