Technical Support Specialist

Bacheloru2019s degree in Information Technology, Computer Science, Information Systems, or related field. 1u20133 years of experience in technical support, IT support, helpdesk, or system support roles. Strong troubleshooting and problem-solving abilities. Familiarity with operating systems, hardware troubleshooting, software support, and networking basics. Experience with ticketing systems and technical support workflows. Strong communication and customer support skills. Ability to manage multiple support requests efficiently. Attention to detail and documentation discipline. Ability to handle users professionally under pressure. Familiarity with SaaS platforms, cloud systems, or business applications is preferred. Fluency in English (Arabic is a plus). Additional Requirement: Candidate must have their own laptop. Must be a non-smoker (all types). Desired Candidate Profile 1u20133 years of experience in technical support, IT support, helpdesk, or system support roles. Strong troubleshooting and problem-solving abilities. Familiarity with operating systems, hardware troubleshooting, software support, and networking basics. Experience with ticketing systems and technical support workflows. Strong communication and customer support skills. Ability to manage multiple support requests efficiently. Attention to detail and documentation discipline. Ability to handle users professionally under pressure. Familiarity with SaaS platforms, cloud systems, or business applications is preferred. Fluency in English (Arabic is a plus). Additional Requirement: Candidate must have their own laptop. Must be a non-smoker (all types).