Telesales Executive

The Tele Sales Executive is responsible for generating revenue by converting customer inquiries into confirmed spa appointments, packages, and memberships. This is a target-driven role focused on sales performance, customer retention, and service quality. Key Responsibilities Make outbound sales calls and handle inbound inquiries to promote spa services, packages, and memberships Achieve daily, weekly, and monthly sales targets (revenue, bookings, and packages) Convert leads into confirmed appointments with a high conversion ratio Upsell and cross-sell spa services, add-ons, and packages Follow up with potential and existing clients to close sales and ensure repeat business Maintain accurate records of calls, bookings, and sales in the system Meet call targets (number of calls, follow-ups, and closures per day) Handle customer objections professionally and close deals effectively Coordinate with spa operations to ensure smooth customer experience Updating Customer support google sheet on daily basis. Updating the Shift handover group on whats app on daily basis. Handling Instagram chats after 7 pm when marketing team shifts is over every day. Ensure the response time of each chat should be less than 1 min. · Target & KPI Structure Daily Revenue Target to be achieved (Package/Membership/ Add Ons/ Premium gift box/ Gift voucher) Conversion Rate Target: 80 % inquiry-to-booking Strong sales and negotiation skills Target-oriented mindset with ability to work under pressure Excellent communication and follow-up skills Basic computer knowledge (CRM, booking software, Excel) Errors leading to incidents affecting the brand image will be fined Desired Candidate Profile 1–2 years’ experience in sales/customer service, preferably in spa, salon, wellness, or hospitality. Excellent communication, sales, negotiation, and follow-up skills. Target-driven with a strong focus on conversion and revenue. Good knowledge of WhatsApp, Instagram, Google Sheets, Excel, and CRM/booking systems. Fast response time with strong attention to detail. Professional, confident, responsible, and able to work under pressure. Flexible to work shifts, weekends, and public holidays. Employment Type Full-time