Account Director

Role Overview As an Account Director, you will serve as a trusted client partner, leading the day-to-day health, growth, and success of assigned accounts. You will be responsible for building strong client relationships, driving strategic alignment, ensuring delivery excellence, and creating long-term value for both clients and Tribe X. This role combines client leadership, commercial acumen, operational oversight, and team development to deliver exceptional client experiences and measurable business results. What You ll Do Lead senior client relationships, acting as a trusted advisor and primary point of contact for assigned accounts while driving long-term client satisfaction, retention, and partnership growth. Develop and drive strategic account and quarterly growth plans that align client business objectives with meaningful opportunities for expansion and impact. Manage, coach, and mentor Account Managers and Account Executives, fostering high performance, commercial awareness, and excellence in client management. Partner closely with strategy, creative, production, media, and resource management teams to ensure seamless execution, alignment, and delivery against client objectives. Oversee account performance, timelines, budgets, profitability, and resource allocation, ensuring work is delivered on time, within scope, and to the highest standard. Translate client objectives into clear briefs, actionable plans, measurable success metrics, and strategic recommendations that drive results. Identify, manage, and escalate delivery, commercial, stakeholder, and resource risks before they impact account performance, proactively implementing solutions and mitigation plans. Drive account growth by identifying opportunities to expand services, strengthen partnerships, and create additional value while maintaining strong commercial discipline and scope control. Leverage data, reporting, and performance insights to inform decision-making, optimize outcomes, and clearly demonstrate business impact and ROI. Success in This Role Looks Like Success in this role means building trusted, long-term client partnerships while consistently delivering strategic value, operational excellence, and commercial growth. You will lead high-performing account teams, maintain healthy and profitable accounts, proactively mitigate risks, and identify opportunities that strengthen both client outcomes and agency performance. Your clients view Tribe X as an indispensable partner, and your team sees you as a leader who enables success through clarity, collaboration, and accountability.

Desired Candidate Profile

What You Bring (Qualifications): Must-Have: 7+ years of experience in account management, client services, agency leadership, or client partnership roles. Proven experience managing strategic client portfolios with commercial and revenue responsibility. Strong track record of driving account growth, contract renewals, and long-term client retention. Experience leading, mentoring, and developing account management teams. Strong strategic planning, business development, and problem-solving capabilities. Excellent stakeholder management skills with senior and executive-level clients. Strong commercial acumen with a solid understanding of profitability, budgeting, scope management, and revenue drivers. Experience working within integrated agency environments across strategy, creative, media, and production functions. Exceptional communication, presentation, relationship-building, and negotiation skills.

Nice to Have

• Experience managing regional or global accounts
• Background across both content marketing and performance marketing environments
• Experience developing agency processes, frameworks, or account management methodologies
• Strong pitch leadership and new business development experience
• Executive presence and confidence presenting to senior leadership teams and stakeholders