Account Manager Client Servicing

Location

Abu Dhabi - UAE

Employment Type

Full-Time

Experience

Minimum 2-3 Years Languages: Must be Fluent in English or Arabic About the Role We are looking for a proactive, organized, and client-focused Account Manager to manage company onboarding, coordinate between Sales and Technical Teams, and oversee CRM customization and configuration requirements. The ideal candidate will serve as the primary point of contact for clients, ensuring their business requirements are properly understood, communicated, and implemented by the relevant internal teams. This role requires excellent communication, coordination, client relationship management, and problem-solving skills, along with a good understanding of CRM systems and business processes. The Account Manager will play a key role in delivering a seamless client onboarding experience, maintaining strong client relationships, and ensuring effective collaboration between business and technical departments. Company Onboarding & Account Management Manage and oversee the complete onboarding process for newly registered companies. Coordinate company registration, account setup, documentation, configuration, and activation. Guide clients through the onboarding process and ensure all required information and documentation are collected. Monitor onboarding progress and ensure timely completion of each stage. Maintain regular communication with clients and address onboarding-related queries. Ensure a smooth transition from the onboarding stage to active account management. Sales & Technical Team Coordination Act as the primary coordination point between the Sales and Technical Teams. Gather, understand, and document client business requirements. Communicate client requirements clearly to the Technical Team for implementation. Coordinate internal discussions to ensure proper understanding of client expectations. Follow up on pending requests, technical issues, and implementation timelines. Ensure timely communication and resolution of client concerns. Maintain alignment between client expectations and the technical solutions being delivered. CRM Customization & Configuration Understand the specific business requirements of each company and coordinate the required CRM customizations. Gather and document CRM configuration requirements based on individual company workflows and operational needs. Work closely with the Technical Team to ensure proper implementation of requested CRM features and modifications. Coordinate CRM setup, user access, workflow configuration, and other customization requirements. Monitor the progress of customization requests and ensure they are delivered within agreed timelines. Coordinate client feedback, testing, and approval before final implementation. Ensure the CRM solution aligns with the client's business operations and requirements. Client Relationship Management Develop and maintain strong professional relationships with assigned company accounts. Serve as the primary point of contact for account-related communication and support. Understand client expectations and proactively identify areas for improvement. Conduct regular follow-ups to ensure client satisfaction. Handle client concerns professionally and coordinate with relevant departments for resolution. Maintain accurate records of client interactions, requirements, and account updates. Internal Reporting & Documentation Maintain proper documentation of company onboarding activities and CRM customization requests. Track account activation status, pending requirements, and implementation progress. Prepare regular updates and reports for management. Maintain accurate client information and account records within the CRM. Identify recurring operational challenges and recommend process improvements.

Desired Candidate Profile

Qualifications and Requirements Bachelor's degree. Minimum 2–3 years of experience in Account Management, Client Relationship Management, Customer Success, Business Operations, or a similar role. Experience in CRM systems, software platforms, or technology-based service environments is preferred. Good understanding of company onboarding processes and client account management. Ability to gather business requirements and communicate them effectively to technical teams. Familiarity with CRM customization, configuration, workflows, and user management. Strong coordination and communication skills. Excellent problem-solving, organizational, and multitasking abilities. Ability to manage multiple client accounts and follow up on pending requirements. Fluent in English, Arabic proficiency is an added advantage. Required Skills Account Management & Client Relationship Management Company Onboarding & Account Activation CRM Configuration & Customization Coordination Business Requirements Gathering Sales & Technical Team Coordination Client Communication & Customer Support Project Coordination & Follow-ups Documentation & Reporting Problem-Solving & Conflict Resolution Time Management & Multitasking Compensation & Benefits Salary: Competitive salary based on experience and qualifications (To be discussed during the interview process). Additional

Benefits

• To be discussed during the interview process
• Employment Type Full-time

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