Agriculture I Fertilizers I Customer Support Executive

Handle customer enquiries received through email, telephone and WhatsApp. Provide basic technical and commercial information about the company's fertilizer products. Share product specifications, Technical Data Sheets (TDS), product brochures and quotations with customers. Follow up on customer enquiries, pending quotations and potential orders. Coordinate customer orders with the production, logistics and dispatch departments. Maintain and regularly update customer databases, enquiry records and follow-up reports. Receive customer complaints, coordinate with the relevant departments and ensure timely resolution. Support the sales and marketing team in customer communication and business development activities. Maintain proper communication with existing customers and assist in developing longterm customer relationships.

Desired Candidate Profile

Technical Knowledge and Understanding Basic understanding of fertilizers, plant nutrition and crop requirements. Familiarity with NPK fertilizer grades such as twenty - twenty - twenty, Fifteen - Fifteen - Fifteen and Twelve Seventeen etc. Basic understanding of fertilizer application methods and their suitability for different crops. Ability to understand, learn and communicate fertilizer product specifications and technical information to customers. Willingness to develop knowledge of different fertilizer formulations and agricultural products. Communication and Computer Skills Good English speaking and writing skills. Ability to communicate professionally through telephone, email and WhatsApp. Basic working knowledge of MS Excel, MS Word and Outlook. Ability to prepare basic reports, quotations and customer correspondence. Required Skills and Personal Qualities Professional customer-handling and relationship-management skills. Good follow-up, coordination and organizational abilities. Positive attitude, willingness to learn and ability to take initiative. Ability to understand customer requirements and provide appropriate information. Ability to coordinate effectively with internal departments, including Production, Sales, Logistics and Accounts. Responsible, organized and detail-oriented approach to work. Employment Type Full-time

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