CRM Officer

Manage new lease agreements, renewals, amendments, and contract cancellations, ensuring timely processing and accurate documentation. Handle tenant and owner requests, queries, complaints, and escalations, ensuring timely resolution and maintaining positive relationships. Coordinate with the Maintenance and Facilities teams to ensure tenant maintenance requests and property-related issues are addressed promptly. Monitor and follow up on bounced and recalled cheques, coordinating with tenants, owners, Finance, and relevant departments for resolution. Manage ECR (Early Contract Release) and move-out procedures, including documentation, inspections, clearance, and coordination with relevant teams. Coordinate non-renewal processes, ensuring required notices, documentation, and communication are completed within the required timelines. Manage parking contracts and related tenant requests, including renewals, cancellations, and changes. Coordinate and follow up on FMF/facility charge-related matters, ensuring accurate communication and resolution of tenant/owner queries. Liaise with Legal, Finance, Property Management, Maintenance, and other internal teams on tenant and owner-related matters, including legal cases and contractual issues. Maintain accurate and up-to-date CRM records, lease documentation, tenant/owner correspondence, and case status. Track outstanding cases and follow up with relevant stakeholders to ensure timely closure of tenant and owner issues. Prepare regular reports on renewals, cancellations, non-renewals, outstanding cases, bounced cheques, move-outs, and other CRM activities. Ensure all customer interactions and processes are handled in accordance with company policies, contractual requirements, and applicable UAE regulations. Desired Candidate Profile

Experience

2 - 4 years of exp. in CRM & Collections. Real estate developer background Ready to relocate Ras Al Khaimah Strong communication skills Employment Type Full-time