Customer Success Manager - German Speaker

As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault s Foundational Success tier. You are responsible for driving: Customer adoption Value realization Retention (GRR) Expansion influence (NRR) Customer engagement Lifecycle progression Executive alignment Customer advocacy This role requires a strong balance of: Customer success leadership Moderate technical depth Commercial awareness Project management Cross-functional coordination Executive communication You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault s Software and SaaS solutions. Key Responsibilities Strategic Customer Success Leadership Own customer relationships across assigned enterprise accounts Develop and execute customer success plans aligned to customer business objectives Drive customer adoption, operational maturity, and measurable value realization Conduct business reviews, operational cadence meetings, and customer governance sessions Proactively identify customer risks and develop mitigation strategies Drive customer lifecycle progression and customer advocacy Revenue Retention & Expansion Own customer retention planning and execution strategies to maximize GRR Identify and influence expansion opportunities aligned to customer priorities Drive adoption and customer maturity activities that improve NRR readiness Partner with Sales and Renewals teams on expansion and renewal planning Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities Program & Project Leadership Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services Manage customer success action plans, milestones, dependencies, and stakeholder alignment Lead customer escalations and facilitate resolution management Drive accountability across internal teams to improve customer outcomes Executive Engagement & Customer Advocacy Build trusted relationships with technical, operational, and leadership stakeholders Present customer health, adoption progress, ROI, and operational recommendations Advocate for customer needs internally across cross-functional organizations Success Metrics GRR performance across assigned accounts NRR influence and expansion contribution Customer adoption and utilization improvement Executive relationship maturity Customer health improvement Forecast accuracy for risks and opportunities Escalation management effectiveness Customer advocacy and satisfaction

Desired Candidate Profile

Qualifications & Experience 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles Proven success managing enterprise customer relationships Strong customer success and stakeholder management capabilities Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms Strong project management and communication skills Experience influencing GRR and NRR outcomes Ability to communicate effectively across technical and executive audiences in German Language is a MUST.