Localization Sales and Account Manager

The Sales & Account Manager is responsible for managing client relationships, driving inbound sales from lead to close, overseeing projects and financial performance, and ensuring client satisfaction and account growth. Key accountabilities: Build and maintain strong client relationships, ensuring satisfaction, retention, and smooth communication. Act as the main point of contact for clients, proactively following up on requirements, updates, issues, and deliverables. Manage active projects to ensure deadlines, quality, and client expectations are met. Take ownership of client requirements and coordinate with internal teams for timely and effective delivery. Manage inbound leads from initial inquiry through qualification, follow-up, and closing. Own and manage prospect responses received through outbound automation campaigns, treating them as inbound leads and handling the full sales process from follow-up to closing. Identify upselling, cross-selling, and account growth opportunities. Monitor project revenues, costs, budgets, and profitability on a weekly, monthly, and quarterly basis. Track project financials and identify opportunities for growth, cost saving, and performance improvement. Prepare regular reports on project performance, profitability, client budgets, sales pipeline, and collections. Coordinate with relevant teams to ensure financial targets, invoicing, deliverables, and payment collection are followed up on. Working Conditions: Working days: Monday - Friday Days OFF: Sat - Sun Working hours: 10:00 AM to 7:00 PM Desired Candidate Profile

Qualifications

1-2 years of experience in the translation/localization industry BA/BS degree in Business Administration, Sales or relevant field Fluent English spoken and written.

Skills

Communication and Negotiation skills Problem solving Organization and Time Management Customer focus Relationship building skills