Guest Relation Officer | Al-Futtaim Automotive | Ras Al Khaimah

Provide customers with a warm and professional welcome when entering the branch. Identify the purpose of each customer's visit and understand their needs. Direct customers to the appropriate department or team member. Ensure customers with appointments are smoothly connected with the correct Sales Executive. Support a seamless customer journey throughout their branch experience. Ensure customers feel acknowledged and valued when leaving the branch. Work closely with Branch Managers, Sales Executives, and support teams to deliver an excellent customer experience.

Desired Candidate Profile

Required Skills to Be Successful Excellent customer service and interpersonal skills. Strong written and spoken English. Confident and engaging personality with the ability to build customer trust. Professional, welcoming, and customer-focused approach. Strong work ethic and self-motivation. Commitment to respect, integrity, collaboration, and excellence. About the Team You will be part of the Retail Sales team, working closely with Branch Managers, Sales Executives, and branch support colleagues. Together, the team is focused on creating a welcoming environment and ensuring every customer receives a professional and seamless experience throughout their visit. What Equips You for the Role Bachelor’s degree or equivalent qualification. Minimum 1 year of customer service experience or experience in a customer-facing role preferably in the automotive industry. Strong written and spoken English. A confident, engaging, and customer-focused personality. Self-motivated with a strong work ethic and passion for delivering excellent service. Employment Type Full-time

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