Operations Manager

Manage travel operations: Oversee the booking process for flights, accommodations, tours, and activities. Liaise with vendors and partners to negotiate contracts and ensure service quality. Manage documentation and paperwork for visas, travel insurance, and other logistical requirements. Coordinate airport transfers, transportation arrangements, and itinerary logistics. Customer service: Respond to customer inquiries and address any concerns before, during, and after their trip. Handle complaints and problem-solve effectively to maintain customer satisfaction. Develop and implement customer service policies and procedures. Team management: Lead and supervise the operations team, including reservations agents, tour guides, and customer service representatives. Conduct training and development programs to ensure team members have the necessary skills and knowledge. Motivate and empower the team to achieve operational excellence. Performance and data analysis: Monitor key performance indicators (KPIs) such as booking volumes, customer satisfaction scores, and operational efficiency metrics. Analyze data to identify areas for improvement and implement strategies to optimize performance. Prepare reports and presentations to communicate insights and recommendations to senior management. Technology and innovation: Stay up-to-date with the latest travel technology and software solutions. Identify and implement technology tools to improve efficiency and enhance the customer experience. Manage the company's booking system and ensure its smooth operation.

Desired Candidate Profile

Bachelor's degree in tourism, hospitality, business administration, or a related field preferred. Minimum 5 years of experience in travel operations management, preferably in a tour operator or travel agency or corporate travel companies’ environment. Proven track record of success in managing teams, meeting deadlines, and exceeding customer expectations. Excellent communication, interpersonal, and problem-solving skills. Strong analytical and organizational skills. Proficiency in travel booking systems and relevant software applications. Ability to work independently and as part of a team. Passion for travel and a deep understanding of the travel industry. Experience of Managing branches. International Experience. Employment Type Full-time

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