Operations Manager

Manage singular or multiple facility management and home maintenance contracts reporting directly to the Associate Director. Manage people (Emrill Staff) and champion HSSEQ across contracts. Manage client relationships and contract deliverables including SLA’s & KPI’s. Ensure service delivery and full P&L & budgetary responsibility. Collaborate with other departments to drive best practices and efficiencies. Seek and develop new business opportunities. Deliver Integrated Facility Management services in line with contractual obligations. Lead contracts to ensure services are delivered per company standard operating procedures. Build, manage and maintain excellent working relationships with VVIP clients. Close out works within agreed timelines. Develop technical reporting, analysis, and lifecycle management for assets within contracts and locations. Develop and roll out continuous improvement strategies across contracts. Establish and develop contract management plans for different contracts. Build and manage relationships with clients, suppliers and partners. Manage subcontractors supporting contracts with Pre Planned Maintenance and out of hours support agreements. Develop risk analysis for service gaps and implement plans to reduce risks. Communicate with senior management and clients effectively. Develop comprehensive staff plans including training and succession plans for team development and career progression. Lead people management by setting clear objectives for team members. Support business development and relationship building with clients. Ensure contractual delivery of IFM Contracts safely and profitably, adhering to local statutory regulations. Establish Service Level Agreements and document achievable KPIs. Lead site and IFM teams consistently according to established operating procedures. Evaluate performance metrics against contractual obligations and promote continuous improvement. Lead implementation and support use of CAFM systems to report contract performance. Act as a role model for employees and conduct regular one-on-one meetings, and team talks. Assist HR in recruiting efficient staff to fulfill contractual obligations. Lead development and retention of staff and challenge resource levels to improve efficiency and profitability. Establish contract-specific training plans in line with Emrill requirements. Set and renew objectives for direct reports bi-monthly. Ensure direct reports understand business objectives and customer requirements. Support development of company-wide FM initiatives including contract renewals and cost reduction strategies. Work with bid teams to support business opportunities. Lead operations team to identify and quantify risks and opportunities in contracts. Promote health and safety culture on-site and ensure compliance with all regulations. Stop or take action on unsafe activities. Create safe work environment and establish safety policies and procedures. Conduct audits, inspections, and performance reviews to ensure compliance. Ensure COSHH guidelines are followed and awareness campaigns conducted. Evaluate injury reports and advise on improvements. Identify risks and implement corrective and preventive actions. Manage inquiries on accidents and injuries. Manage outsourced contractors. Provide HSSEQ performance feedback to management. Conduct employee safety training sessions. Maintain compliance with safety laws and policies. Support safety initiatives such as Don’t Walk By, Target Zero, SAG implementation. Maintain appropriate HSSEQ records at sites and departments.

Desired Candidate Profile

Engineering Graduate is desirable. IOSH certification is essential. Knowledge of local authority rules and regulations. P&L and budget knowledge. Understanding of risk management. Strong internal and external relationship building skills. Sound commercial and supplier management skills. Entrepreneurial ability. Employment Type Full-time

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