Sales Account Manager

This role is responsible for identifying business opportunities, understanding customer requirements, managing the commercial sales cycle, and presenting solutions that deliver clear business value. The ideal candidate combines consultative selling skills with relevant technology-market knowledge and consistent customer follow-up. The Sales Account Manager works closely with Presales, Procurement, Technical, Project Delivery, and Finance teams to develop accurate proposals, coordinate customer commitments, and support successful project handover and long-term account growth. Key Responsibilities Sales & Business Development Identify, qualify, and develop new opportunities across the assigned ICT, Low Current, and Home Automation portfolio. Generate leads through outreach, networking, referrals, partner relationships, and customer visits. Build relationships with businesses, contractors, consultants, developers, architects, and end users relevant to the assigned territory. Manage opportunities from prospecting through negotiation and closing, working toward agreed sales and gross-profit targets. Client Relationship Management Conduct discovery meetings to understand customer needs, project scope, stakeholders, budget, purchasing process, and timelines. Develop account plans and maintain regular communication with customers and decision-makers. Identify suitable cross-selling, repeat-business, and account-development opportunities. Coordinate customer concerns and maintain clear communication throughout the sales and delivery lifecycle. Solution Selling & Consultation Coordinate site surveys, demonstrations, technical scoping, and solution validation with Presales and Technical teams. Prepare commercial proposals, quotations, presentations, and tender submissions using approved technical inputs. Confirm item availability, pricing validity, and lead times with Procurement before making customer commitments. Negotiate within approved pricing, discount, margin, and contractual limits, escalating exceptions for approval. Ensure proposals clearly describe scope, exclusions, delivery dependencies, and payment terms. Pipeline Management & Forecasting Maintain accurate leads, accounts, contacts, deals, activities, and next actions in Zoho CRM. Update opportunity stages, forecasts, and win/loss information, and provide regular performance reports. Use Zoho Inventory to check items and order status, and Zoho Books to prepare or follow authorized sales documents and invoice/payment status. Submit and track sourcing requests through Zoho Procurement as assigned, coordinating requirements with the purchasing team. Record eligible business-travel and customer-visit expenses in Zoho Expense with receipts and the required approvals. Collaboration & Continuous Improvement Hand over confirmed orders with complete scope, commercial documents, milestones, and customer commitments. Coordinate project updates and collection follow-up with Delivery and Finance. Maintain shared documents and tasks using assigned Zoho collaboration, document, project, and support applications. Stay informed about the approved portfolio, customer priorities, and competitor offerings. Represent Pinerium professionally and contribute to improvements in sales processes and customer experience. Requirements Bachelor's degree in Business Administration, Marketing, Information Systems, Engineering, or a related field. Typically 1–3 years of relevant B2B solution or project sales experience, with evidence of personal responsibility for prospecting, negotiation, and closing. Working knowledge of at least one of ICT, Low Current, or Home Automation, with the ability to learn the other portfolios. Strong consultative selling, communication, presentation, negotiation, and relationship-management skills. Practical proficiency in Zoho CRM, including pipeline management, activities, reporting, and forecasting. Ability to use Zoho Inventory and Zoho Books for assigned sales workflows; familiarity with Zoho Procurement and Zoho Expense is preferred, with readiness to use both in daily work as assigned. Strong organizational, time-management, follow-up, and spreadsheet skills. Experience with a systems integrator, technology distributor, tenders, or contractor/consultant accounts is preferred. Familiarity with assigned Zoho applications such as Mail, Calendar, Meeting, WorkDrive, Writer, Sheet, Cliq, Connect, Projects, Desk, Sign, and Analytics is an advantage. Ability to maintain accurate records, follow approval procedures, and coordinate technical decisions with qualified specialists. Self-motivated with a results-oriented mindset. Fluency in English (Arabic is a plus). Additional Requirement: Candidate must have their own laptop. Must be a non-smoker (all types).

Desired Candidate Profile

Company Industry IT - Software Services