Sales Supervisor | Retail | Toys "R" Us, Mercato Mall

What You Will Do

• Client and Business Development Support the team in building long-term client relationships and leveraging different clienteling tools
• Enhance the client-focused mindset among the team
• Ensure extensive product knowledge within the team
• Assist store management in achieving business objectives and initiatives such as reporting, sales analysis, and product training
• Selling & Floor Management Effectively oversee the shop floor to ensure maximum coverage during peak trading periods
• Act as a role model demonstrating sales leadership to the team
• Operations Perform and supervise all store opening and closing procedures, including counting register funds, completing bank deposits, and securing the facility
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity
• Ensure adherence to loss prevention policies and operational procedures
• Leadership Presence Exhibit exemplary performance across all functions
• Resolve customer complaints, exchanges, and inquiries effectively
• Serve as a liaison between staff and management regarding performance concerns
• Propose and implement action plans for efficient store processes and organization
• Educate the team on sales plans, personal sales goals, and KPIs
• General Be an ambassador of the brand, culture, quality, and expertise
• Ensure store presentation standards are achieved and maintained

Desired Candidate Profile

Required Skills To Be Successful: Advanced problem-solving skills to effectively resolve customer complaints and operational issues. Strong leadership and mentorship abilities to guide and develop the team. Excellent communication skills for liaison between staff and management. In-depth product knowledge and clienteling expertise to drive sales and client relationships. What Qualifies You For The Role: High school education or equivalent preferred. 6 months to 1 year of experience in the retail or hospitality industry as a senior sales representative or supervisor. Proficiency in business English (written and verbal). Good computer skills, including Outlook, Excel, and SAP. Strong numeracy and literacy skills. Employment Type Full-time