Senior Customer Manager

At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place. About You and This Role As a Senior Customer Manager supporting the Middle East, you will drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the Middle East. You will manage and strengthen strategic customer relationships while identifying opportunities across polyethylene and advanced chemical technologies including UNIPOL , UNIGILITY , METEOR , and LP Oxo . You will work closely with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. The role reports to the Regional Sales Director for the region. Responsibilities Drive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services. Lead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements. Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies. Support new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off. Provide commercial leadership throughout project implementation, supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements. Develop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities. Qualifications Bachelor s or Master s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related technical discipline Fluency in English required, Fluency in Arabic strongly preferred, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. Minimum 10+ years of relevant experience is required. Demonstrated experience in business-to-business sales, account management, licensing, or commercial management within the chemical, petrochemical, polymer, or related industrial sector. Experience managing complex commercial negotiations, proposals, and contracts with multiple internal and external stakeholders. Ability to understand customers' technical and commercial needs and translate them into relevant products, technologies, and service opportunities. Experience developing and maintaining long-term relationships with customers and senior-level stakeholders. Ability to work effectively across regional and global teams and manage multiple commercial priorities. Your Skills Strong customer relationship management and consultative selling skills, with a focus on identifying opportunities and creating long-term customer value. Effective negotiation and influencing skills with the ability to navigate complex commercial discussions. Strong planning, organization, and prioritization skills, with the ability to independently manage multiple customer opportunities. Proficiency in customer relationship management systems, including planning customer interactions, documenting activities, and maintaining opportunity information. Strong technical and commercial aptitude; familiarity with Univation Technologies' polyethylene, advanced chemicals, and catalyst technologies is advantageous. Clear written and verbal communication and presentation skills, including the ability to communicate technical and commercial topics to different audiences.

Desired Candidate Profile

Bachelor s or Master s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related technical discipline Fluency in English required, Fluency in Arabic strongly preferred, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. Minimum 10+ years of relevant experience is required. Demonstrated experience in business-to-business sales, account management, licensing, or commercial management within the chemical, petrochemical, polymer, or related industrial sector. Experience managing complex commercial negotiations, proposals, and contracts with multiple internal and external stakeholders. Ability to understand customers' technical and commercial needs and translate them into relevant products, technologies, and service opportunities. Experience developing and maintaining long-term relationships with customers and senior-level stakeholders. Ability to work effectively across regional and global teams and manage multiple commercial priorities.