Automotive Service Manager/After Sales Manager

ey Responsibilities Oversee the complete day-to-day operations of a multi-brand automotive service workshop. Manage servicing, maintenance, mechanical repairs, electrical diagnostics and workshop operations for European, German, Japanese, American and Korean vehicles. Lead and supervise Service Advisors, Workshop Supervisors, Technicians, Diagnostic Specialists and Quality Controllers. Ensure efficient workshop productivity, technician utilization, job allocation and timely vehicle delivery. Drive service revenue, profitability, customer retention and achievement of monthly workshop targets. Monitor workshop KPIs, including labour efficiency, productivity, service turnaround time, customer satisfaction and repeat repairs. Handle customer complaints, escalations, warranty-related issues and complex technical concerns. Ensure accurate repair estimates, job cards, invoicing and service documentation. Coordinate with spare parts and procurement teams to ensure timely availability of parts. Implement quality control procedures and maintain high service standards. Develop strategies to increase customer footfall, service bookings and after-sales revenue. Ensure compliance with workshop safety standards and company policies. Candidate Requirements Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering or a related field. Minimum 8–12 years of automotive after-sales experience. Mandatory experience managing a multi-brand automotive service workshop in the UAE. Strong technical knowledge of German, European, Japanese, American and Korean vehicles. Proven experience in workshop operations, service management, team leadership and revenue generation. Strong understanding of workshop KPIs, profitability, labour productivity and customer satisfaction. Excellent communication, leadership and problem-solving skills. UAE driving licence preferred.

Desired Candidate Profile

Minimum 8–12 years of experience in automotive aftersales/service operations. At least 3–5 years in a Service Manager or Aftersales Manager role. UAE automotive industry experience preferred. Strong exposure to premium or luxury multi-brand automotive workshops. Experience managing large teams and handling service centre profitability. Strong technical understanding of automotive diagnostics, repairs, and maintenance. Knowledge of workshop management systems, DMS, and service KPIs. Excellent leadership, customer handling, and commercial management skills. Employment Type Full-time