Administrative Officer/ Sales Assistant

Lead & Sales Support Sort, qualify, and assign incoming leads to the appropriate sales consultants in a timely manner. Serve as the primary point of contact to schedule appointments and initial consultations for prospective clients. Respond promptly and professionally to client inquiries across WhatsApp, email, and phone channels. Maintain up-to-date client records, lead statuses, and communication logs in the CRM system. Generate and manage routine sales and administrative reports for team leadership. Cross-Department & Client Coordination Coordinate communication between clients, sales consultants, processing teams, and language trainers to ensure alignment on schedules and quality standards. Prepare and process critical paperwork, including client contracts, invoices, and operational documents. Perform post-service client follow-ups to measure satisfaction and collect feedback. Office & Administrative Operations Manage office supplies, track inventory, and handle replenishment to maintain a presentable, fully equipped workspace. Identify and report operational issues or workplace incidents promptly, suggesting practical solutions. Handle general administrative duties, including taking messages, managing correspondence, and filing documents.

Experience

Proven track record in customer service, office administration, or sales support roles. Communication: Exceptional verbal and written communication skills across phone, email, and messaging platforms.

Technical Skills

• Proficiency in CRM platforms (GoHighLevel, Podio) and Google Workspace
• Organization: Outstanding organizational skills, sharp attention to detail, and the ability to prioritize tasks in a fast-paced environment
• Collaboration: Strong interpersonal skills with a demonstrated ability to coordinate effectively across multiple departments
• Preferred Background in a combined sales support and administrative function
• Strong problem-solving abilities and comfort taking initiative when challenges arise
• Proven commitment to delivering high-standard client care
• Employment Type Full-time

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